Introduction: Our Commitment to Your Privacy

At BraveOtter, your privacy and trust are paramount. This privacy policy outlines how we collect, use, store, and process your personal data when you interact with our website www.BraveOtter.com or any other communication medium such as live chat support. We are committed to protecting your information and ensuring transparency in how we handle your data.

What Personal Information Do We Collect?

To provide you with the best possible service, we collect and process the following types of information about you:

How We Collect Personal Information

We collect personal information from you in the following ways:

  • When you sign up for our newsletter or updates.
  • When you register on our website, either directly or via email.
  • When you purchase any extension from our store.
  • When you complete a survey or provide feedback about our products or website.
  • When you contact us via email, helpdesk, live chat, or other communication channels.
  • When you request custom changes or development services from us.

What Personal Information We Collect

The personal information you provide may include:

  • First and last name, email address, phone number, and postal address.
  • Financial information such as credit or debit card details.
  • Shipping and billing addresses.
  • Any other information you consider necessary for us to provide our services.

Additionally, our app allows you to upload images and files from your device to our server. We may also collect details such as FTP access, remote access (via TeamViewer), and API details to provide you with the best support. We recommend creating new credentials before granting us access to your website’s backend.

How Do We Use Your Data?

We use your data for various purposes, including but not limited to:

  • Reminding you of products you have added to your shopping cart but have not yet purchased.
  • Identifying your purchase details and support period to provide quick assistance.
  • Managing and improving our website and the services we offer.
  • Providing custom changes to our modules or any other assistance you request.
  • Addressing any inquiries, concerns, or complaints you raise.
  • Conducting internal operations such as data analysis, testing, research, and troubleshooting.
  • Notifying you about updates to the products or services you have purchased.
  • Providing information about other products and services we offer, with your consent.
  • Supporting the installation and configuration of the modules you purchase.

AI Model Training

We might use your data to train our AI models. The data is completely obfuscated so that any identification of your website is removed, and the AI model is trained without any reference to your website.

Third-Party Services

We use third-party services to enhance your experience on our site. These services may include cookies, web beacons, or similar technologies. The use of these technologies by third-party services is governed by their privacy policies, not ours.

Data Sharing with Third-Party Websites

We might share data with third-party websites to enhance your search results and product discovery. No personal information or user-identifiable data is shared with any third-party entity.

Cookie Policy

What Are Cookies?

Cookies are small data files stored on your device by your web browser while you browse our website. They are used to remember information about your visit, such as items in your shopping cart or your site preferences. For more information, see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for various purposes, such as:

  • Managing your account signup process and general administration.
  • Keeping you logged in to avoid repeated logins on each page visit.
  • Managing newsletter or email subscription services.
  • Processing orders and ensuring your order details are remembered between pages.
  • Storing your site preferences to enhance your experience.

Third-Party Cookies

We also use trusted third-party cookies, including:

  • Google Analytics: Helps us understand how you use our site and how we can improve your experience. For more information, visit the Google Analytics page.
  • Testing and Optimization: Used during the testing of new features to ensure a consistent experience.
  • Social Media Integration: Allows you to connect with your social networks through plugins or buttons.

Disabling Cookies

Disabling cookies may affect the functionality of our site. Therefore, we recommend keeping cookies enabled to fully benefit from our services.

Your Rights

You have the following rights concerning your personal data:

  • Access: You have the right to access the personal data we hold about you. We will require proof of identity before releasing any information.
  • Data Deletion: You can delete your account via our app or by contacting us at support@braveotter.com
  • Rectification or Erasure: You have the right to request that we correct or delete any personal data we hold about you unless we are legally required to retain it.
  • Restriction: You have the right to restrict our use of your personal information under certain conditions, such as when the data is inaccurate or no longer needed for the purposes we hold it.
  • Change of Preferences: You can change your data processing preferences at any time, such as opting out of direct marketing communications.
  • Automated Decision-Making: If you have concerns about our automated decision-making processes, you can contact us for more information or to adjust your preferences.
  • Data Portability: You have the right to obtain your personal data in a structured, electronic format.

To exercise any of these rights, please contact us at support@braveotter.com

International Data Transfers

If we transfer your data outside your country, we will ensure that appropriate safeguards are in place to protect your privacy rights under applicable laws.

Changes to This Policy

We may update this privacy policy from time to time. If we make significant changes, we will notify you via email or a notice on our website.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at support@braveotter.com